The Waters Difference: Eliminate Doubt with Chemistry Technical Services

Mark Capparella

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chemistry technical service group

The most personally gratifying aspect of my career has been seeing the evolution of the Chemistry Technical Service Group, from fielding basic chromatographic inquiries into becoming a valued partner in complex problem-solving with our customers. I’ve had the honour of managing this team over the past 22 years and I invite you to explore the many ways we can work together to improve your lab’s productivity. The Waters Chemistry Technical Service team is part of a global network of specialists who can help in a broad variety of ways. From recommending products for development methods, guidance in optimizing conditions for established methods, troubleshooting any deviation from expected analytical outcomes, or navigation on the nature and characteristics of our products and their applications, we are only a phone call, email, or on-line chat session away.

female woman in STEM
Our support professionals have the keen and deep understanding of all of our products.

Success Stories Built on a Foundation of Support

Products are an essential part of any liquid chromatography (LC) method. However, an often-overlooked component to LC success is the support behind the products and methods. One of the many strengths of the Chemistry Technical Service Group is the ability to uncover ways that labs can be made more robust and reliable. We understand the kinds of challenges our customers face every day in all the various industrial areas we market to.

We have many anecdotes shared by our customers that highlight how our service group has identified issues and then delivered solutions to them.

  • In one, we were able to help a quality control (QC) lab track down and eliminate sources of microbial contamination that were causing fouling of their ACQUITY UPLC columns and leading to increases in tailing sooner than was expected. This discovery allowed them to achieve a five-fold increase in column lifetime.
  • Another circumstance involved a contract research lab’s injection-to-injection reproducibility problems that we were able to identify arising from a method transfer error. Once remedied, they resumed sufficient gradient re-equilibration.
  • In yet a third situation, we were able to suggest an appropriate sample preparation technique that helps reduce the likelihood of mass spectrometry (MS) detector downtime from phospholipid build up.

We are passionate about solving your lab’s challenges, from routine to research, and we love learning about the work you are doing and how we can assist you.

 

three scientists in a research lab
One of the many strengths of our team is the ability to uncover ways that labs can be made more robust and reliable.
Waters Arc Premier column install
Products are an essential part of any liquid chromatography (LC) method. However, an often-overlooked component to LC success is the support behind the products and methods.

 

 

 

 

 

 

 

 

This team’s experience and expertise range from environmental testing to bio-analytical method development, drug discovery, QC release, polymer analysis and bioprocessing.

Our Experienced Team Can Get Your Lab Up and Running – and Keep You Running

Our team is made up of world-class chromatography experts whose tenure with Waters ranges from three to almost 30 years (the group average being nearly 20 years). With unrivaled knowledge of fundamental chromatographic properties, we can share many potential sources of method variability. No matter what product you may need assistance with – from our industry-defining uBondapak columns and Sep-Pak solid-phase extraction devices of the 1970’s, to our most recent MaxPeak Premier Columns and advances in monoclonal antibody (mAb) biomolecule size separations and automated sample preparation workflow solutions for the most complex samples – our support professionals have the keen and deep understanding of all of our products needed to make you successful. The team’s experience and expertise ranges from environmental testing to bio-analytical method development, drug discovery, quality control release, polymer analysis and bioprocessing.

Our solid connections and access to our manufacturing quality groups, our in-house application labs, our field sales and service organization, as well as with our world-wide distribution networks – allow us to quickly and efficiently explore all the possible options in investigating any problem in the use of our products and identifying potential short and long-term solutions.

Have a project or method you’d like to discuss?  Contact the Chemistry Technical Service Group:

AMERICAS: Chemistry_Technical_Service@Waters.com

EU: Chemistry@waters.com

Additional Resources:

Quality Video

Blog: Building Quality into Everything We Do – From A to Z

Infographic: How product quality translates to better results