Contact Waters

Contact Waters

The expert team at Waters is here to help you anytime you need, for any topic — from guidance on product selection or purchase to support requests and troubleshooting, order help, or general questions.

The expert team at Waters is here to help you anytime you need, for any topic — from guidance on product selection or purchase to support requests and troubleshooting, order help, or general questions.

Waters is now phasing out paper certificates of analysis (COAs) and chromatograms from consumable shipments. You can access your documents anytime by scanning the QR code on your product packaging, visiting the Certificates of Analysis page, or reading more in our notification document. 

Get Help from Waters

Get Help from Waters
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Select or Purchase a Product

Select or Purchase a Product

Let us help you find the right product for your needs.

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Get Technical Support

Get Technical Support

Create a support request and connect with a Waters expert to troubleshoot your issue.

Create Support Request
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Get Help with an Order

Get Help with an Order

Get help with invoices and statements, returns and exchanges, or order status.

Need something else?

Need something else?

Get help with account and payment questions, education, general questions, and more.

Self-Service Options

Self-Service Options

How else can I get in touch?

How else can I get in touch?

  • Main
    European Headquarters

    Waters SAS

    Address

    BP 608
    Saint-Quentin-en-Yveline
    France

    Phone Number

    0 820 885 885

  • Adresse Physique

    Waters

    Address

    5 rue Jacques Monod
    Guyancourt
    78280
    France

    Phone Number

    0 820 885 885

  • IVDD Authorised Representative of the European Community

    Waters Chromatography Europe B.V.

    Address

    Mon Plaisir 12
    Etten-Leur
    4879
    Netherlands

    Phone Number

    076 50 87 200

  • IVDD Authorised Representative of the European Community

    Emergo Europe B.V.

    Address

    Westervoortsedijk 60
    Arnhem
    6827
    Netherlands

    Phone Number

    31 (0) 70 345 8570

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