FlexCHOICE Instrument Service Coverage
Productivity up. Costs? Way down.
Unexpected downtime can drastically impact your organization’s ability to help customers and forward innovation. 82% of organizations experienced at least one unplanned outage involving critical assets over the past three years — resulting in lost production costs of an average $260,000 an hour.1
With Waters FlexCHOICE: mySystem Coverage2, you can safeguard against lost productivity and unexpected downtime with our three coverage options designed for your unique lab requirements.
1Vanson Bourne and ServiceMax, 2021.
2Soon available in all regions.
Overview
Reduce expensive downtime and optimize lab productivity and uptime
Maintain system peak performance
Address stringent compliance requirements
Manage and control costs
Customize your contract
Waters Service and Support Coverage helps you optimize your lab’s productivity while addressing your budget priorities. Customize the level of support and length of your contract based on your lab’s needs with the simplified FlexCHOICE ordering process, which provides easy-to-understand coverage descriptions, streamlined quotations, contracts, and invoices.
Which FlexCHOICE Plan Suits Your Lab’s Needs?
FlexCHOICE
Performance Maintenance
Superior maintenance care to ensure consistently peak performance
- Waters Labor Parts and Travel Coverage for One Scheduled Performance Maintenance (PM) per year
- Annual coverage which can be purchased post-warranty period
Additional Privileges
- Priority Waters Remote Support
- Access to Waters Knowledge Base
- Firmware Updates at time of PM
FlexCHOICE
Service and Support
Predictable service repair costs to minimize downtime
- Waters Labor Parts and Travel Coverage for All Major Repairs3
- Coverage for 2-5 years if purchased with instrument and 1-4 years if purchased post-warranty period
Additional Privileges
- Priority Waters Remote Support
- Access to Waters Knowledge Base
FlexCHOICE Service and Support with Performance Maintenance
Comprehensive repair and maintenance to ensure peak performance and productivity
- Waters Labor Parts and Travel Coverage for All Major and Minor Repairs and One Performance Maintenance per year5
- Coverage for 2-5 years if purchased with instrument and 1-4 years if purchased post-warranty period
Additional Privileges
- Priority Waters Remote Support
- Access to Waters Knowledge Base
- Firmware Updates at time of PM
Additional Service Plan Options
3Excludes normal wear and tear, maintenance parts, and the labor to install them
4Discounts vary by geographic region
5Only during a Performance Maintenance or inspection visit will Waters Field Service Engineer/Specialist install customer- installable normal wear and maintenance parts. Normal wear and maintenance parts are defined as parts and components in PM kits
6For clinical systems only over a standard five-day working week during normal business hours. Customer will receive a contract extension on the affected system for each day Waters is delayed