FlexCHOICE Instrument Service Coverage

FlexCHOICE Instrument Service Coverage

Productivity up. Costs? Way down.​

Productivity up. Costs? Way down.​

Unexpected downtime can drastically impact your organization’s ability to help customers and forward innovation. 82% of organizations experienced at least one unplanned outage involving critical assets over the past three years — resulting in lost production costs of an average $260,000 an hour.1​

With Waters FlexCHOICE: mySystem Coverage2, you can safeguard against lost productivity and unexpected downtime with our three coverage options designed for your unique lab requirements.​

FlexCHOICE Instrument Service Coverage

1Vanson Bourne and ServiceMax, 2021.​

2Soon available in all regions.​

Overview

  • Reduce expensive downtime and optimize lab productivity and uptime​

  • Maintain system peak performance​

  • Address stringent compliance requirements​

  • Manage and control costs​

Customize your contract

Customize your contract

Waters Service and Support Coverage helps you optimize your lab’s productivity while addressing your budget priorities. ​​Customize the level of support and length of your contract based on your lab’s needs with the simplified FlexCHOICE ordering process, which provides easy-to-understand coverage descriptions, streamlined quotations, contracts, and invoices.​


Which FlexCHOICE Plan Suits Your Lab’s Needs?



FlexCHOICE
Performance Maintenance

FlexCHOICE
Performance Maintenance

Superior maintenance care to ensure consistently peak performance

  • Waters Labor Parts and Travel Coverage for One Scheduled Performance Maintenance (PM) per year
  • Annual coverage which can be purchased post-warranty period


Additional Privileges

  • Priority Waters Remote Support
  • Access to Waters Knowledge Base
  • Firmware Updates at time of PM


FlexCHOICE
Service and Support

FlexCHOICE
Service and Support

Predictable service repair costs to minimize downtime

  • Waters Labor Parts and Travel Coverage for All Major Repairs3
  • Coverage for 2-5 years if purchased with instrument and 1-4 years if purchased  post-warranty period


Additional Privileges

  • Priority Waters Remote Support
  • Access to Waters Knowledge Base



FlexCHOICE Service and Support with Performance Maintenance

FlexCHOICE Service and Support with Performance Maintenance

Comprehensive repair and maintenance to ensure peak performance and productivity

  • Waters Labor Parts and Travel Coverage for All Major and Minor Repairs and One Performance Maintenance per year5
  • Coverage for 2-5 years if purchased with instrument and 1-4 years if purchased post-warranty period

Additional Privileges

  • Priority Waters Remote Support
  • Access to Waters Knowledge Base
  • Firmware Updates at time of PM



Additional Service Plan Options

Additional Service Plan Options


3Excludes normal wear and tear, maintenance parts, and the labor to install them

4Discounts vary by geographic region

5Only during a Performance Maintenance or inspection visit will Waters Field Service Engineer/Specialist install customer- installable normal wear and maintenance parts. Normal wear and maintenance parts are defined as parts and components in PM kits

6For clinical systems only over a standard five-day working week during normal business hours. Customer will receive a contract extension on the affected system for each day Waters is delayed


Resources

Documents

Documents

FlexCHOICE Service Plans

FlexCHOICE Service Plans
No Results Found

Traditional Service Plans

Traditional Service Plans
No Results Found

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