Empower Enterprise Software Critical Support Plan
Optimize your investment with cost-effective, round-the-clock software support
Your business depends on your enterprise software system to continue smooth day-to-day operations. If it fails, it’s critical to resolve issues quickly before severe disruption or downtime occurs.
Waters Empower Enterprise Software Critical Support Plan offers always available, comprehensive, global enterprise-wide support for your enterprise software systems, providing unlimited technical support, including access to the 24x7x365 support center for critical issues, software maintenance, updates, and upgrades to help increase business value, reduce cost, and protect your investment in Waters Empower Enterprise Software.
Have questions and want more information concerning Critical Support extended coverage? Submit your request and a Waters expert will contact you.
Empower Enterprise Software Critical Support Plan
Overview
- Keep your software up to date and lower your total cost of operations with exclusive access to product upgrades released during your coverage period
- Meet your data system’s regulatory compliance requirements with optional assistance from Waters Software Qualification Services
- Submit your questions using Waters iRequest, a convenient online e-mail support request system offering unlimited support
- Receive online self-service access to technical notes, release notes, user manuals, and known software issues to find answers to questions quickly
- Engage in dynamic discussions through our informatics online community forum to interact with your peers and Waters software experts worldwide
- Reduce costs while keeping your staff trained on Waters software programs with discounts on Waters Educational and Professional Services
- Tap our technical support experts remotely for priority access to problem-resolution Monday through Friday (8 a.m. - 5 p.m.) and round-the-clock phone support, 24x7x365
Recommended Use: For the compliant deployment and comprehensive global, enterprise-wide support for your enterprise software systems
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Accelerate issue resolution with 24x7x365 accessibility and expert support
Extended critical support coverage* provides 24 hours a day, 7 days a week, 365 days a year support for your most difficult issues within your Empower Enterprise infrastructure, ensuring your business network operation is always up and running. To complement your in-house resources, our experts are available to support you remotely for a quick and accurate resolution, providing you with better protection against potentially expensive disruptions that could otherwise affect your business success.
* Plan excludes: Instrumentation service; third party computer software, operating systems, hardware, and peripherals; supplies and consumables; software methods or procedures for performance verification, calibration, or qualification; onsite support and upgrade installation services.
Comprehensive support anytime you need it
As an extension to your existing Waters Software Support and Maintenance Plan, you’ll receive all your existing plan benefits plus the assurance that our knowledgeable technical support team is standing by to help. You can experience greater cost efficiency, faster problem resolution times, and higher level of availability through Waters expert resources.
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