Maintenance & Repair Services for Agilent Systems

Maintenance and Repair Services for Agilent Systems

Quality services for Agilent systems​

Quality services for Agilent systems​

Maximizing your time in the lab is easier than ever before with access to robust, cost-efficient, and high-quality services for your Agilent systems.​

Waters offers a complete suite of compliance, maintenance, and repair services for select1 Agilent HPLC, UHPLC, and GC systems controlled by Empower Software.​

Overview

  • Faster, more robust instrument qualification​

  • Automated qualification of Empower Software​

  • Best-in-class, expert technical knowledge for quick resolution of system issues​

  • Remote, proactive support to maximize instrument availability and minimize downtime cost​

Recommended Use: For compliance, maintenance, and repair services for select1 Agilent HPLC, UHPLC, and GC systems controlled by Empower Software.​

1Contact Waters for additional information.​

Save with a convenient, single service provider​

Save with a convenient, single service provider​

With Waters Services, you’ll get a single, convenient point of contact for the maintenance, repair, and qualification of both your Waters and Agilent systems. This eliminates the need for multiple service visits and reduces service administration costs — saving you money.​

Ensure full regulatory compliance​

Ensure full regulatory compliance​

Leverage the power of your Empower Software for cost-effective, full regulatory compliance of your Agilent LC and GC systems. Add Waters Compliance Services to your support plan to achieve and maintain the regulatory compliance of your instruments and software. ​

Waters Compliance Services2 include access to: Waters Certified Field Service Specialists; remote technical support with no phone calls and unlimited, on-demand hardware service visits (including travel, labor, and parts); hardware and software telephone support; and annual on-site maintenance visits.​

2Coverage varies depending on the options selected.​

Increase support quality with the Waters team

Increase support quality with the Waters team

Waters Certified Field Service Specialists are the most knowledgeable, trained, and experienced service technicians in the industry. The Field Service Specialists are supported by dedicated teams of in-house experts and senior application scientists who help address any system challenge.​

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Related

Qualification Services​
Ensure lab compliance needs are met for UPLC, UHPLC, HPLC, GC, GC-MS, and LC-MS systems with Waters Qualification Services.

Empower Software​
Easily run samples and get meaningful results without downtime across even more LC and GC instruments with our flagship Empower CDS, which includes integrated applications like dissolution, method validation, chemical structures, and polymer analysis.
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Maintenance & Repair Services for Agilent Systems

Maximizing lab efficiency and minimizing downtime is essential, and Waters offers a complete suite of high-quality maintenance and repair services specifically designed for select Agilent HPLC, UHPLC, and GC systems controlled by Empower Software. These services ensure that your Agilent systems receive top-tier support from a single, trusted provider, reducing the need for multiple service visits and streamlining your lab's operations. With Waters Services, you benefit from robust technical expertise, fast issue resolution, and seamless integration of both Waters and Agilent systems maintenance.

Choosing Waters for your maintenance and repair means you can rely on a single point of contact, which eliminates the logistical complexities and costs associated with coordinating multiple service providers. Waters ensures that all your system needs, from routine maintenance to complex repairs, are addressed efficiently, keeping your lab running smoothly while saving you both time and money. Additionally, Waters' proactive, remote support ensures that many system issues are resolved before they cause significant downtime, maximizing instrument availability and reducing costs associated with unplanned maintenance.

Waters is committed to providing expert service through its Certified Field Service Specialists, who are among the most experienced and knowledgeable technicians in the industry. Supported by in-house experts and senior application scientists, these specialists quickly address system challenges, ensuring that your Agilent systems are repaired and maintained to the highest standards.

In addition to high-quality maintenance and repair services, Waters also offers comprehensive compliance solutions for your Agilent systems. By leveraging Empower Software, Waters can help you achieve and maintain full regulatory compliance for your HPLC, UHPLC, and GC systems. This includes automated qualification processes, reducing the burden of manual regulatory checks while ensuring that your systems meet all necessary standards. Adding Waters Compliance Services to your support plan gives you access to unlimited on-demand hardware service visits, remote technical support, annual on-site maintenance, and more, ensuring that your lab stays compliant and operational at all times.

Furthermore, Waters' services are designed to maximize the longevity and performance of your Agilent systems. The combination of expert technicians, proactive support, and regulatory compliance ensures that your systems run at peak performance, helping you avoid costly downtimes and ensuring that your lab maintains productivity. Waters' services extend beyond simple repairs by providing full system support that enhances your overall lab efficiency.

Waters offers a complete, cost-effective solution for the maintenance, repair, and compliance needs of select Agilent systems controlled by Empower Software. By choosing Waters, you gain access to industry-leading technical support, comprehensive compliance services, and the convenience of a single service provider for both Waters and Agilent systems. These services not only reduce costs but also improve system performance and reliability, making Waters the ideal partner for keeping your lab operational and efficient.

FAQs about Maintenance and Repair Services

1. What types of Agilent systems does Waters offer maintenance and repair services for?
Waters offers maintenance and repair services for a wide range of Agilent systems, including HPLC, UPLC, UHPLC, LC/MS, GC, and GC/MS systems.

2. What is included in Waters" maintenance and repair services?
Waters" maintenance and repair services include preventive maintenance, emergency repair, and parts replacement.

3. How quickly can Waters respond to a maintenance or repair request?
Waters can respond to maintenance and repair requests within 24 hours.

4. Does Waters offer on-site maintenance and repair services?
Yes, Waters offers on-site maintenance and repair services for customers in the United States and Canada.

5. Does Waters offer remote maintenance and repair services?
Yes, Waters offers remote maintenance and repair services for customers worldwide.