Maintenance & Repair Services for Agilent Systems

Maintenance and Repair Services for Agilent Systems

Quality services for Agilent systems​

Quality services for Agilent systems​

Maximizing your time in the lab is easier than ever before with access to robust, cost-efficient, and high-quality services for your Agilent systems.​

Waters offers a complete suite of compliance, maintenance, and repair services for select1 Agilent HPLC, UHPLC, and GC systems controlled by Empower Software.​

Overview

  • Faster, more robust instrument qualification​

  • Automated qualification of Empower Software​

  • Best-in-class, expert technical knowledge for quick resolution of system issues​

  • Remote, proactive support to maximize instrument availability and minimize downtime cost​

Recommended Use: For compliance, maintenance, and repair services for select1 Agilent HPLC, UHPLC, and GC systems controlled by Empower Software.​

1Contact Waters for additional information.​

Save with a convenient, single service provider​

Save with a convenient, single service provider​

With Waters Services, you’ll get a single, convenient point of contact for the maintenance, repair, and qualification of both your Waters and Agilent systems. This eliminates the need for multiple service visits and reduces service administration costs — saving you money.​

Ensure full regulatory compliance​

Ensure full regulatory compliance​

Leverage the power of your Empower Software for cost-effective, full regulatory compliance of your Agilent LC and GC systems. Add Waters Compliance Services to your support plan to achieve and maintain the regulatory compliance of your instruments and software. ​

Waters Compliance Services2 include access to: Waters Certified Field Service Specialists; remote technical support with no phone calls and unlimited, on-demand hardware service visits (including travel, labor, and parts); hardware and software telephone support; and annual on-site maintenance visits.​

2Coverage varies depending on the options selected.​

Increase support quality with the Waters team

Increase support quality with the Waters team

Waters Certified Field Service Specialists are the most knowledgeable, trained, and experienced service technicians in the industry. The Field Service Specialists are supported by dedicated teams of in-house experts and senior application scientists who help address any system challenge.​

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Related

Qualification Services​
Ensure lab compliance needs are met for UPLC, UHPLC, HPLC, GC, GC-MS, and LC-MS systems with Waters Qualification Services.

Empower Software​
Easily run samples and get meaningful results without downtime across even more LC and GC instruments with our flagship Empower CDS, which includes integrated applications like dissolution, method validation, chemical structures, and polymer analysis.
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Maintaining the reliability and accuracy of laboratory instruments is crucial for high-quality results and smooth operations. It ensure that instruments perform optimally, extend their lifespan, and minimize the risk of unexpected downtime. Regular servicing helps prevent issues before they escalate into costly repairs, allowing laboratories to stay productive and compliant with industry regulations. These services are designed to help labs maintain peak performance, reduce operational disruptions, and ensure that instruments are always ready to deliver accurate and reliable results.

One of the core aspects of maintenance services is preventive maintenance (PM), which focuses on proactively identifying and addressing potential issues before they cause system failures. Routine preventive maintenance includes inspecting the instrument for wear and tear, replacing consumable components such as seals and filters, calibrating systems to ensure accuracy, and performing performance tests. Regular cleaning and maintenance procedures also help prevent contamination and maintain the instrument"s efficiency. By conducting preventive maintenance, laboratories can avoid costly repairs, reduce downtime, and keep their equipment running smoothly over the long term.

Despite regular maintenance, instruments may still encounter issues that require on-demand repair services. When problems arise, prompt diagnosis and repair are essential to minimize disruptions to lab work. Expert technicians can identify and resolve faults, replace faulty parts, and perform software updates to restore full functionality. Emergency repair services are also available to handle critical issues quickly, ensuring that laboratories can maintain productivity even during unexpected equipment failures.

In addition to routine maintenance and repairs, compliance and qualification support are also integral components of the service offering. Many laboratories must meet regulatory requirements such as FDA, ISO, and GMP standards. Maintenance services often include instrument qualification (IQ/OQ/PQ), which ensures that systems remain compliant with these regulations. Providing proper documentation and maintenance records also makes it easier for labs to prepare for audits, ensuring that they stay on track with compliance requirements.

By utilizing expert maintenance and repair services, laboratories can ensure that their Agilent systems operate at peak performance, reduce downtime, and meet regulatory standards. These services are vital for maintaining consistent, reliable results while extending the life of the equipment.