From the moment you place your order you can be assured that your dedicated Implementation Project Manager (Prince2/Dip PM qualified) will support you through each step of the process right through to seeing your system installed, specifications met and training completed.
The Implementation Project Managers will provide you with your own website, specifically for your order. This site will provide:
- Details of your order
- Online up to date status information
- Site preparation information with new online forms
- Links to documentation to help get you familiar with your new system
- Installation documents and qualification
- Information on additional training, including courses available
- Product overview videos
Customer benefits:
Your dedicated Project Manager will:
- Arrange a site visit to plan the implementation process
- Give you the opportunity to familiarise yourself with the equipment prior to delivery and installation
- Co-ordinate specialist delivery and benching of the equipment
- Regularly review the process with the customer
- Provide additional support as required
Your Project Manager will work with you to ensure a smooth implementation resulting in reduced down time for a return on your investment and increased up time.
Contact one of our Implementation Project Managers
Customer Testimonials:
University of Stirling
Alltech
Alltech has recently opened a new laboratory for mycotoxin analysis at its European Bioscience Centre in Dunboyne, Ireland, that utilizes a Waters Xevo TQD mass spectrometer.
Installation of new equipment can be very challenging but that was not the experience we had with Waters.
The complete Xevo TQD installation project was tracked and regularly monitored by the SIQPM (Implementation Project Manager). He was our single point of contact when we had any questions and that saved us a lot of time, adding to the efficiency of the whole process.
Working with an experienced, knowledgeable and approachable installation engineer made this experience pleasant and efficient. Most of all, having a personal project manager gives us peace of mind should any issues arise in future.
For further information about Alltech, visit www.alltech.com/news
Ongoing support is also available:
Advanced training - More in depth system and application training, additional onsite training.
Implementation Services for Waters Systems - See full details of the service we will provide
Waters Total Assurance Plans and Warranties - Full product warranty starts once all installation tests have been passed and signed off and initial basic familiarisation training completed.
Waters Customer Success Team - Giving continuous support, defining innovative solutions for your application needs.
Waters Service Sales Team - Let us help you protect your investment.
Waters Professional Services - Our team delivers a wide range of services to create an informatics solution that aligns with your company’s IT requirements and your laboratory’s data management needs.
eLearning On-Demand - Learning at your own pace at a time that suits you.
